Store Policies
Satisfaction Guarantee
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.
Information Security
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
Returns
If there’s a problem with a product that you purchased from us, please bring it back to us. We will refund the original purchase amount within 14 days of your purchase for items returned in new condition or are defective. Merchandise returned may be subject to a restocking fee.
Labor fees, such as custom wheel builds or other services, are non-refundable.
BIKES: No returns on bicycles without the say so of the owner of RTT Cycle Shop.
Parts/Accessories: 14 days in unopened, unused condition
NO RETURNS ON SPECIAL ORDERS
Repairs: 30 Days on a case by case basis
A $5/day Storage Fee will begin one week after notification that the repair is completed
We are NOT RESPONSIBLE for any repairs left here longer than 30 days. Anything left longer than 30 days can be donated to Working Bikes in Chicago, IL.
Applies to ALL sales.
Prices and Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!